Are you looking for a new job?
Do you want to be paid while working from home?
If so, live chat operator jobs may be the answer.
Live chat operator jobs are perfect for people who love talking to other people and helping them with their problems. It is also an excellent opportunity for stay at home parents!
The following blog post will give some great information about what these jobs entail and how they can help you make money from your own living room.
1. What is a live chat operator?
A live chat operator is someone who manages customer service interactions by chatting with the company’s website visitors. Chat operators are responsible for answering questions and resolving issues that customers might have when they contact a business via the internet or phone, 24 hours a day, seven days a week. Live agents usually work in shifts.
They are usually trained in effective communication skills and product knowledge to provide customers with a positive experience, while at the same time maximizing revenue for their employer.
2. What are the benefits of being a live chat operator
One of the benefits of being a live chat operator is that you can work from home. This means that the only person in your way to success, is you! Another benefit of being a live chat operator is that there are no limits on how much money you could make with this job.
3. What can you do to become a live chat operator
For starters, you need to be of legal age to take on operator jobs. You also need to be able to type at least 40 words per minute. You’ll need some skills in customer service, which is why we recommend you take a few courses or do an apprenticeship before applying for live chat operator jobs; this will make the application process much smoother and faster.
The best way to become a live chat operator is to work on your communication skills.
Live chat operator jobs are a great way to make money online. There is no limit on how many hours you work as long as the time spent chatting with customers does not exceed your assigned shift, which can range from four to eight hours at a time. The best part about live chat operator jobs is that there’s always someone or company looking to hire chat services.
4. How much money can I make as a live chat operator?
A live chat operator can make anywhere from $12-$25 per hour.
How much you take home as a live chat operator may vary depending on the company you are working for.
Your experience will also play a role in how much you earn as a text chat operator. Sites like Glassdoor and Ziprecruiter will give you a rough idea on how much to expect as a work from home chat operator.
5. Qualifications for becoming a live chat operator
To become a live chat operator, you need to have good written and oral communication skills.
You also must be able to type quickly and accurately as well as work independently.
Other helpful qualifications include being an organized individual who is proficient in using various computer applications including email. It’s also important that you are personable, patient and with some customer service experience.
6. Who should be interested in this job?
If you enjoy interacting with people, have a knack for troubleshooting problems and want to work from home or another location of your choice, then this could be the perfect job opportunity.
The reality is that anyone who can run an errand for someone else at any given time has the potential to become a live chat operator. The customer support roles are very flexible and a good fit for stay at home moms and college students.
7. What does a text chat operator do?
A text chat operator will handle live chats with customers on behalf of the company. The goal is to provide a positive customer experience by answering questions and solving problems over the phone or online. They are also responsible for identifying trends in customer feedback and listening out for emerging issues that need attention from other departments within the company. Chat operators may be asked to collect feedback from users , depending on the company’s requirements.
The text chat operator will use a combination of skills to solve customer problems, including: empathy, persuasion and negotiation. The more time they spend in their role, the better at these three core skills they become. A good live chat operator is both intelligent and intuitive – someone who can read between the lines for any given circumstance.
8. How to Get a Job as a Live Chat Operator
If you are looking for live chat operator jobs from home, online platforms such as Support, Fancy Hands, and Indeed are a good option to start.
However, do not be fooled by the simplicity of this type of work–it can be an extremely mentally demanding job.
These websites also offer training for new operators and will help you find sites that have openings in your area.
You should read their guidelines carefully so as not to go against their ToS.
Live chat operators are required to have a high level of proficiency in the English language and be able to communicate with people from diverse backgrounds.
It is also important that they can work calmly under pressure, prioritize tasks, and manage time efficiently. They must also maintain confidentiality at all times and show tact when dealing with sensitive information or difficult customers.
9. What equipment do I need to work as a text chat operator?
To work as a text chat operator, you will need one of the following:
A laptop with internet access and security software installed on it
Webcam for video chats.
Your computer should have an ergonomic keyboard (not too flat) to reduce hand strain. Your chair should also be height adjustable to prevent neck strain.
A headset is not necessary, but it may help you to focus on the conversation and reduce background noise.
Work From Home Chat Support Jobs
Here’s a list of companies that are currently hiring for chat operator jobs that you can work from home.
1. Apple at Home Advisor
Do you love Apple products? There’s no doubt Apple creates awesome products, a bit pricey but worth every penny. Imagine working for a company that you love it’s products and use them daily.
Apple at Home Advisor role should be perfect for you. If you have good knowledge of Apple products and excellent communications skills then this position is for you.
2. Work From Home Customer Support Jobs at Arise
Launched in 1997, Arise is a company that is centered around customer care. If you are looking to start your small business by being your own boss offering customer service, this is one company you need to check out.
Before signing up, you need to check out their requirements; both on registering a company and equipment needed in order to work on Arise. Structure your work around your life and not the other way round.
3. Text Chat Operator Jobs at Support.com
Support.com is a chat operator service for freelancers and individual chat operators. They operate in 8 countries. You can provide phone and email support, as well as chat support. You need to have a customer service and tech support background though.
If you join the team at Support.com, you will get training and benefits like medical insurance and dental insurance. There are also things like life tuition reimbursement, insurance, and a non-taxable work-from-home reimbursement.
4. Sedgwick Operator Jobs From Home
Sedgwick is a global company that is always on the look out for talented individuals to join their team. If you have a passion for customer satisfaction with experience in customer service or insurance claims, visit their page for open positions.
One of the perks of working for Sedgwick is they offer ongoing trainings. This will help you keep your skills at par with industry standards.
5. Amazon Text Chat Operator Jobs
Amazon is not only about e-commerce. The company also hires people to work as customer service agents during the holidays season, like for instance text chat operators who are looking to do this from home with a steady pay of $12 an hour.
If you’re lucky enough and get retained by Amazon or join their full time team, they will provide you with your computer and internet device so that it’s easier for you when doing registration on chats at home while receiving hourly wages of around 12 bucks per hour
6. Concentrix Sales, Service and Technical Support Jobs
Concentrix is a company that specializes in customer engagement and business performance.
They have more than 80 Fortune 500 clients, do business in multiple countries, and are well-known for offering live chat operator jobs from home.
Remote permanent and seasonal customer service positions with Concentrix often offer you the chance to create an ideal schedule since they work with different time zones across the world!
Whether your preference is working mornings or evenings during one of two 8 hour shifts per day–or alternating between those times on either side of the clock every other shift (for example: morning/afternoon vs evening/night)–you can find opportunities at this exciting company.
If sales calls aren’t what makes you tick but answering phone inquiries does sound up your alley then you need to check out Concentrix’s open positions.
7. Prestoexperts Jobs
Do you want to make money and reach a wide range of people looking for your expertise? If so, PrestoExperts is the perfect platform for meeting new clients.
This platform connects individuals with thousands of new clients and provides flexibility, reliability, innovation to make money.
PrestoExperts has created a reliable, trustworthy platform to engage with thousands of new clients via online chat, phone or email.
Working as a freelance expert and tutor on PrestoExperts allows for the freedom to work at your own pace in accordance with your schedule. The best part is that it’s easy – by working through PrestoExperts-to make money!
8. TheChatShop Text Chat Operator Jobs
The Chat Shop is internationally known to provide technical and customer support for businesses.
They look for agents who demonstrate excellent grammar, typing speed, response times, personality- the ability to listen attentively while considering what’s most important in that moment—and have a passion for providing excellent service.
Above all, the company trains new hires before assigning them one of our client websites where they can offer live chat services as well as work 20-40 hours weekly.
However it’s also worth noting: You’ll be better placed if you’re native U.S or UK residents with sales or Customer Support experience!
9. SiteStaff Chat Operator Jobs
Become a SiteStaff Chat Agent.
Do you have amazing grammar, spelling, punctuation skills, and can type 65-75 WPM? If so then this job is for you! SiteStaff requires their chat agents to be able to multi task, sometimes carrying out 3-4 conversations simultaneously.
They are not always hiring which means it’s best to apply by emailing your resume to sales@sitestaffchatcom who will be happy to look over your qualifications in detail before getting back with an answer (sooner than later).
These are work from home jobs. SiteStaff provide coaching, guidance assistance while still requiring each of their remote employees to communicate regularly with one another via chat rooms as well as phone conferences.
They are always looking for candidates like yourself. Individuals who are customer oriented people. Chat agents who believe in making a difference in people’s lives.
SiteStaff chat agents help to establish great leads for clients and build or maintain those relationships.
Being bilingual and with customer service experience gives you a better chance of securing a position as a live chat operator for this company.
If you happen to live in or near Denver, SiteStaff is currently hiring talented sales professionals for their Denver office.
Send your resume to email@example.com
10. Customer Support, Moderation or Social Media for ModSquad
Mod Squad is a leading provider of Mods.
They are always on the lookout for passionate and talented candidates to help manage their network, service it, or promote it by leveraging their passion and talent!
If you want an exciting opportunity that will allow you to work from one of their Mod offices, in your area, or remotely anywhere else in the world then this could be just what you’re looking for.
Mod Squad has been providing social media and customer support, delivering meaningful results to their clients since 2007.
Some of the main duties of the company are chatting with customers over social media, managing online communities and moderating forums.
In 2021, ModSquad won a prestigious Stevie Award as one of the top contact centers or companies that outsource it’s client service needs; this is an award highly coveted by sales teams nationwide!
The variety of services provided by Modsquod makes them able to work within all industries such as entertainment, e-commerce and gaming while also catering specifically to those who need assistance from the NFL (National Football League).
This team fulls consists on people coming from different backgrounds which allows for better understanding among employees.
If you join the ModSquad, here are some of the cool companies you are likely to work for: Warner Bros, Sony Online entertainment, PetHub, Reading Rainbow, National Geographic Kids, US State department, HarperCollins, Cartoon Network among others.
Apply to be a chat moderator for the world’s largest online community!
With over 10,000+ moderators and an application process that takes less than 5 minutes. You can set your own hours from anywhere in the world.
The platform guarantees you’ll receive payment every month directly into your bank account and is willing to work with stay at home moms or students who are looking for flexible schedules so they don’t have time constraints on their education or career growth opportunities.
11. LiveChat Jobs
LiveChat is one of the well known names in the online chat world. They are hiring text chat operators who are known as support heroes.
They are looking for a talented team player with strong analytical and communication skills.
Must be able to multitask, work during the dead man’s shift (late nights & early mornings), have perfect command of English language, fast typing skills at least 40 wpm as well as high level browser console debug skills.
Some of the benefits of working at LiveChat include:
- Access to Udemy courses.
- Get any Amazon book you’ve ever wanted.
- Solid salary with all government expenses covered.
- A private healthcare plan for you and your family.
12. LiveWorld Jobs
LiveWorld is a digital media company that provides marketing services to businesses.
They help companies improve the customer experience by using data and analytics, developing software solutions, managing social media campaigns for clients, designing websites with rich content libraries optimized for mobile use (among other things).
As a LiveWorld chat operator, you will be on the front line of customer service, responding to customers’ questions and feedback in real time.
When you join Live World as a text chat operator, your lifetime commitment means being part of an elite team that provides support for all sorts of different people with varying needs.
From day one onward, you’re making connections with customers through every word typed!
To join the team at LiveWorld, you need to be:
- 18 years and above
- Have at least 2-3 years experience in online customer service/online moderation and engagement.
- Experience as a work at home individual.
- College degree or equivalent experience.
- Fluent in English. Being bilingual is an added advantage. https://www.liveworld.com/HR/US/
LiveWorld is currently hiring US based social media agents. If you are fluent in any of these languages. Follow this link to apply.
13. Alorica Chat Jobs
Alorica at home chat agents chat with customers and provide chat assistance for a number of brands.
Providing chat assistance means addressing customer questions, providing information about products or services, troubleshooting technical problems on behalf of the company’s brand partners, and handling sales inquiries in real time from your home office.
Working as an Alorica at Home Chat Agent is perfect for anyone looking for a work at home position that offers flexible hours. If you can put aside 10-20 hours a week to make extra money on the side. This might be a good side hustle.
Their pay varies depending on the role. As a chat agent at Alorica, you can expect to get paid $11 – $14 an hour or minimum wage for your local area.
Some of their preferred qualifications include:
- 18 years or above.
- High school or GED
- Minimum of one year in sales or customer service experience.
- Basic computer skills.
- Bilingual (may be required for certain projects)
One chat operator job that is currently available is with Automattic, the company behind WordPress.com WooCommerce, Simplenote, Longreads, VaultPress, Akismet, Gravatar, Crowdsignal, Cloudup, Tumblr, Day One, Pocket Casts and Jetpack.
While chat jobs are not their primary service (they offer services like domain registration), they do have a chat-based customer support team on site to help out in cases where people need assistance troubleshooting issues or installing plugins.
Automattic has over 1400 Automatticians based in 80+ countries speaking 90 different languages.
If you want to join the company as a happiness engineer, here are some of their required qualifications.
Qualifications to work as a happiness engineer at Automattic
- Good at troubleshooting technical issues.
- Experience in creating bug reports.
- Technical support experience via different channels such as live chat, tickets, forums or telephone.
- You’ve created three or more WordPress sites.
- Experience in installing and configuring WordPress themes and plugins.
- A sense of humor, patience and grace.
- Mid to high proficiency with HTML, WordPress, and CSS.
- Fluent in English, additional languages are a plus.
Do you have a chatty personality, love the sound of your voice, and enjoy resolving issues and making people happy? Consider becoming an Uber chat operator.
As an Uber community support representative, your work will involve educating and helping both drivers and riders. If you have a knack for turning unhappy campers into brand ambassadors, this might be a perfect job for you.
You’ll be able to work when it’s convenient for you as long as you can put in 40 hours a week.
Uber chat operator qualifications:
- Proficiency in using computers
- Excellent English both written and spoken.
- An Uber evangelist.
- Ability to work on weekends and evening shifts.
Find your Next Chat Operator Jobs from Home!
Have you looked into the different chat operator jobs and companies hiring? If not, now is a perfect time to do so.
You never know what might be out there until you start looking!
The last thing we would want for our readers is to miss an opportunity because they forgot about it or didn’t think of checking in with potential employers. We hope this blog post has been informative and helped open up new opportunities for some of these great companies that are hiring today.